Shipping policy

Last updated: 23 August 2026

Our creations are made with great care and may be fragile due to their shape and the natural materials used. We therefore choose a suitable shipping or delivery method for each product.

1. Standard shipping

Products that are suitable for parcel shipping are carefully packaged and shipped through our shipping partner MyParcel.

Depending on the destination and selected shipping method, delivery may be carried out by:

PostNL;
DHL;
DPD;
UPS.

The available shipping options and associated costs are displayed during checkout.

2. Local delivery

For addresses within a radius of up to 30 kilometres from Decorations by Bram, local delivery at a reduced rate may be offered during checkout.

These orders may be delivered personally by Decorations by Bram.

Where necessary, we will contact you after the order has been placed to arrange a suitable delivery time.

The availability and price of local delivery are shown in the checkout before you complete your order.

3. Collection

Where collection is offered as an option during checkout, you can collect your order from us free of charge at:

Decorations by Bram
Grazenseweg 6A
4856 BB Strijbeek
The Netherlands

No shipping or delivery charges apply to collection.

As soon as your order is ready, we will contact you to arrange a suitable collection time.

Please do not visit our location without an appointment, as our products are often made only after an order has been placed and may not be immediately available.

4. Large or particularly fragile products

Some creations may be less suitable for standard parcel shipping due to their size, weight or fragility.

For these products, we may offer an alternative delivery method, such as personal delivery or delivery by a suitable carrier.

Where a special shipping or delivery method applies to a product, this will be stated with the relevant product or during the ordering process.

Any additional delivery costs will be clearly shown before the order is completed or, in the case of a special bespoke commission, agreed with you in advance.

5. Shipping and delivery costs

Shipping or delivery costs depend on factors including the size and weight of the order, the selected shipping method and the delivery address.

The applicable costs are displayed in the checkout before the order is finally placed.

No delivery charges apply to collection.

A reduced rate may apply to local delivery within our delivery area.

6. Production and delivery times

Many Decorations by Bram creations are handmade only after an order has been received.

The expected production or delivery time is therefore stated with the product or during the ordering process.

Delivery times may vary by product and consist of:

the time required to create and carefully package the item;
any transport time after the order has been shipped.

Where an order is shipped with a carrier that offers Track & Trace, you will receive tracking information where available.

If we expect your order to be delivered later than previously indicated, we will contact you as soon as possible.

A stated delivery date is only considered a guaranteed delivery date where this has been expressly agreed with you.

7. Risk during shipping

For orders placed by consumers, Decorations by Bram remains responsible for loss or damage during transport until the order has been received by you, or by a third party appointed by you who is not the carrier.

If you independently appoint a carrier that was not offered by Decorations by Bram as a shipping option, the risk may pass to you once the order has been handed over to that carrier, in accordance with applicable law.

8. Damage during transport

We take great care to package our creations securely.

If your order is visibly damaged upon receipt, please contact us as soon as possible at:

info@decorationsbybram.nl

Where possible, please include photographs of:

the product;
the damage;
the internal packaging;
the external packaging;
the shipping label.

This helps us assess the issue more quickly and, where necessary, submit a claim to the carrier.

Failure to report transport damage immediately does not affect your statutory rights.

9. Returns

If you wish to return a product, the conditions set out in our Return and Refund Policy apply.

For extra-large, heavy or fragile products that cannot safely or responsibly be returned through a standard parcel service, Decorations by Bram may arrange the return transport.

More information about return periods, return costs and refunds can be found in our Return and Refund Policy.

10. Contact

If you have any questions about shipping, delivery or collection, please contact us: