Version 23 August 2026

These Terms and Conditions apply to purchases, orders and workshop bookings with Decorations by Bram.

We believe it is important that it is clear in advance what you can expect from us and what we may expect from you. We have therefore written these Terms and Conditions as clearly and understandably as possible.

1. Who are we and when do these Terms and Conditions apply?

Decorations by Bram
Grazenseweg 6A
4856 BB Strijbeek
The Netherlands

Email: info@decorationsbybram.nl
Telephone: +31 (0)85 576 07 089
Chamber of Commerce number: 42046202
VAT number: NL869460195B01

In these Terms and Conditions, “we”, “us” and “our” refer to Decorations by Bram.

“Customer” means anyone who orders a product from us, books a workshop or otherwise enters into an agreement with us.

“Consumer” means a natural person acting for purposes outside their trade, business or profession.

These Terms and Conditions apply to orders placed through our webshop and to other agreements where we declare these Terms and Conditions applicable in advance.

Where additional arrangements have been agreed in writing for a specific order, workshop, quotation or special commission, those specific arrangements take precedence over these Terms and Conditions.

Provisions in these Terms and Conditions that expressly relate to consumers apply exclusively to consumers.

2. Our products

2.1 Handmade and natural

Many of our decorations are handmade and consist wholly or partly of natural materials.

Natural materials are never completely identical. Small variations in colour, shape, texture, dimensions, pattern and composition are part of the character of the product. Differences may also occur between individual pieces of the same design.

These natural variations and small differences resulting from the handmade production process are part of the product and make each creation unique.

This does not affect the customer’s right to receive a product that meets what they could reasonably expect on the basis of the product description, images and other information provided.

2.2 Images

We take great care to represent our products as accurately as possible. However, colours displayed on a screen may differ slightly from their appearance in reality.

For some lifestyle images, we use AI-generated or AI-edited imagery. These images are intended to provide an impression of the atmosphere, styling or possible use of our creations.

The characteristics of the product actually offered are determined by the product description, product information and relevant product images shown on the applicable product page.

More information about our use of AI can be found in our AI Policy.

2.3 Dimensions

Where a decoration is made using natural materials, its final external dimensions may vary slightly from the stated dimensions.

If a stated measurement relates to the base or underlying structure used for the product, this will be indicated on the product page.

2.4 Availability of natural materials

We work with natural and sometimes seasonal materials. As a result, a particular material may occasionally or temporarily be unavailable.

If this affects an order, we will contact the customer. In consultation with the customer, we may propose a suitable alternative or agree a new delivery time.

We will not replace an essential component of an ordered product without the customer’s consent if this would materially alter the character or appearance of the product.

If delivery in accordance with the agreement proves impossible and no suitable alternative is agreed, the relevant order may be cancelled free of charge and we will refund the amount received for that order.

3. Ordering and formation of the agreement

The customer is responsible for checking the order and the information provided before placing the order.

After placing an order, the customer will receive an electronic confirmation. The agreement is concluded once the order has been confirmed by us, unless it has been clearly stated before the order is placed that the order must first be separately accepted by us.

Before an agreement has been concluded, we may refuse an order where there is a reasonable basis for doing so, for example in the event of suspected fraud or misuse, a technical problem or where an order proves not to be reasonably feasible.

If, after confirmation, it becomes apparent that performance of the agreement is impossible, for example due to the unforeseen unavailability of an essential natural material, we will contact the customer as soon as possible. We will first try to find a suitable solution.

If no suitable solution is possible, we will refund the amount received for the part of the order that cannot be fulfilled.

An obvious error or mistake, such as a clearly unrealistic price resulting from a technical error, is not binding on Decorations by Bram if the customer could reasonably have understood that an error had occurred.

4. Prices and payment

All prices shown to consumers in our webshop include VAT, unless expressly stated otherwise.

Any shipping costs and other additional charges will be clearly displayed before the order is finally placed.

The customer may pay using the payment methods offered during checkout.

We may change our prices. A price change will not affect an agreement that has already been concluded.

Discounts, discount codes and promotions may be subject to their own conditions and a limited validity period. Unless otherwise stated, discount codes cannot be exchanged for cash.

Additional payment arrangements for workshops are set out in Article 9.

5. Production and delivery time

5.1 Made to order

Many Decorations by Bram creations are only made after an order has been placed.

The expected production or delivery time is stated with the product or during the ordering process.

The fact that a product is manufactured after the order has been received does not automatically mean that the statutory right of withdrawal does not apply.

5.2 Delivery time

Unless another delivery period has been agreed with the customer, we will deliver the order without undue delay and no later than within the period required by applicable law.

Where a longer delivery period applies to a product, for example because the creation is handmade after the order is placed, this period will be stated before purchase. The stated period then forms part of the agreement.

If delivery is delayed, we will inform the customer as soon as possible.

A stated delivery date is only a guaranteed delivery date if this has been expressly agreed with the customer.

Consumers’ statutory rights in the event of late delivery remain fully applicable.

6. Shipping, delivery and collection

6.1 Shipping

We deliver to the destinations available during the checkout process.

Available shipping methods and their associated costs are displayed during checkout.

Some creations are large, heavy or fragile. Different shipping methods may apply to these products, such as personal delivery, delivery by courier or collection. Where applicable, this will be stated with the product or during the ordering process.

For sales to consumers, the risk of damage or loss during transport remains with Decorations by Bram until the product has been received by the customer, or by a third party designated by the customer who is not the carrier.

This does not apply where the customer independently appoints a carrier that was not offered by Decorations by Bram as a shipping option. In that case, the risk passes to the customer when the product is handed over to that carrier, insofar as permitted by law.

6.2 Collection

Where this option is offered during checkout, the customer may choose to collect the order from Decorations by Bram.

No delivery charges are payable for collection.

Once the order is ready, we will arrange a collection time directly with the customer.

6.3 Local delivery

For orders within a radius of up to 30 kilometres from the business address of Decorations by Bram, a reduced local delivery rate may be offered.

The availability of local delivery and the applicable rate are displayed during checkout.

Local orders may be delivered personally by Decorations by Bram. Where necessary, we will contact the customer after the order has been placed to arrange a suitable delivery time.

6.4 Damage during transport

We package our creations with great care.

If an order is visibly damaged upon arrival, we ask the customer to contact us as soon as possible via info@decorationsbybram.nl.

Where possible, we ask the customer to provide photographs of:

• the damaged product;
• the damage;
• the internal packaging;
• the external packaging;
• the shipping label.

This helps us assess the damage quickly and, where appropriate, submit a claim to the carrier.

Failure to report transport damage immediately does not affect a consumer’s statutory rights.

7. Right of withdrawal and returns

7.1 Cooling-off period

A consumer who purchases a product through our webshop generally has the statutory right to withdraw from the agreement within 14 days without giving any reason.

The cooling-off period ends 14 days after the day on which the consumer, or a previously designated third party who is not the carrier, receives the product.

Where several products from one order are delivered separately, this period generally starts after the final product has been received.

7.2 Exercising the right of withdrawal

Within the cooling-off period, the consumer may make an unequivocal statement informing us that they wish to withdraw from the agreement.

This may be done, among other methods:

• through the online withdrawal function in our webshop;
• by email to info@decorationsbybram.nl;
• by using the model withdrawal form at the end of these Terms and Conditions;
• by any other unequivocal statement indicating that the consumer wishes to withdraw from the agreement.

The consumer does not have to provide a reason for the withdrawal.

When our online withdrawal function is used, the consumer will receive electronic confirmation of the withdrawal.

7.3 Returning the product

Following withdrawal, the product must be returned within 14 days to:

Decorations by Bram
Grazenseweg 6A
4856 BB Strijbeek
The Netherlands

Unless we have stated otherwise in advance, the direct costs of returning the product are borne by the customer.

We recommend returning products carefully and, where possible, in the original packaging or packaging offering equivalent protection.

7.4 Extra-large, heavy or fragile products

For extra-large, heavy or fragile products that, due to their nature, cannot safely and responsibly be returned using a standard parcel service, Decorations by Bram will arrange the return transport.

Where the consumer returns such a product under the right of withdrawal, the direct costs of this return transport are borne by the customer.

Where this arrangement applies to a product, this will be clearly stated with the relevant product before the order is placed. We will also provide a reasonable estimate of the cost of return transport.

Following withdrawal, the customer must contact us so that we can arrange the return transport.

Where necessary, we will provide instructions for carefully packaging and preparing the product for collection. The customer is responsible for following these instructions.

Where we arrange the return transport, the transport risk passes to Decorations by Bram once the product has been handed over to the carrier appointed by us, without prejudice to any damage caused by inadequate or careless packaging by the customer.

This arrangement applies only to returns where the consumer exercises the right of withdrawal. Where a product is delivered damaged, defective or otherwise not in conformity with the agreement, statutory guarantee rights apply and necessary return costs will not be charged to the consumer.

7.5 Refunds

Where the entire agreement is withdrawn from, we will refund the purchase price received and the cost of our least expensive standard delivery option offered.

Additional costs resulting from the customer choosing a more expensive delivery method than our least expensive standard delivery option do not have to be refunded.

We will make the refund no later than 14 days after receiving notice of withdrawal.

We may withhold the refund until we have received the returned product or until the consumer provides evidence that the product has been returned, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless otherwise agreed with the consumer. We do not charge any fees for the refund.

Where only part of an order is withdrawn from, the original delivery charges do not have to be refunded insofar as permitted by applicable law.

7.6 Examining the product

During the cooling-off period, the consumer may inspect and assess the product to the extent necessary to establish its nature and characteristics, comparable to what would be possible in a physical shop.

If the product has been used or handled beyond what is necessary for this purpose and its value has consequently decreased, the consumer may be liable for this reduction in value.

8. Individually customised products and bespoke work

The statutory right of withdrawal does not apply to products made according to the customer’s specifications or clearly personalised for a specific person, insofar as those products fall within the statutory exception to the right of withdrawal.

This may include, for example, a creation made at the customer’s request in a non-standard size, with a special combination of materials, colour scheme, design or other individually selected specification.

Where the customer merely chooses from standard sizes, materials or versions that Decorations by Bram offers in advance as regular product options, this does not automatically mean that the product constitutes bespoke work for which the right of withdrawal is excluded.

Where a product is excluded from the right of withdrawal because of its individual specifications, the customer will be clearly informed before placing the order.

For special bespoke commissions, additional arrangements may be made regarding, among other matters, design, price, payment, production and delivery. These arrangements will be agreed with the customer in advance and take precedence over these Terms and Conditions insofar as they differ from them.

9. Workshops

9.1 Booking and exclusivity

A workshop booking is final once it has been confirmed by Decorations by Bram and the required deposit has been paid, unless otherwise agreed in advance.

A booked workshop time slot is reserved exclusively for the relevant customer and their party. Once a time slot has been booked, no additional individual bookings from other customers will be accepted for that workshop.

A workshop may be booked for a minimum of 2 and a maximum of 8 participants.

For groups of 4 to 8 participants, the regular price per person stated before booking applies.

For a private session with 2 or 3 participants, the private-session rate or surcharge stated in advance applies.

The price, date, location, duration, content, number of participants and selected package are stated with the workshop or recorded in the booking confirmation.

Materials and the use of the necessary tools are included insofar as stated in the workshop description.

9.2 No statutory right of withdrawal for workshops on a fixed date

Workshops booked for a specific date or period are generally excluded from the statutory right of withdrawal under the legal exception for leisure services provided on a specific date or during a specific period.

The customer will be clearly informed of this before completing the booking.

9.3 Deposit and remaining payment

Unless otherwise agreed, we require a deposit of 25% of the total booking amount when a workshop is booked.

This deposit is an advance payment towards the total workshop price.

The remaining 75% must be paid no later than one calendar day before the workshop begins. Decorations by Bram will send the lead booker a payment request in advance.

If a workshop is booked less than one calendar day before it starts, the full booking amount is payable at the time of booking.

Where one customer books for several participants, that customer is considered the lead booker and contact person responsible for the full booking and payment.

9.4 Cancellation more than 14 days before the workshop

A participant may cancel free of charge more than 14 calendar days before the scheduled workshop.

Any part of the deposit paid for that participant will be settled proportionally with the lead booker.

Where a group booking was originally made for 4 or more participants and one or more free cancellations reduce the group to 2 or 3 participants, the booking no longer meets the conditions for the regular group rate.

In that situation, the lead booker will have 5 calendar days from the cancellation date to register one or more replacement participants.

If the group then once again consists of at least 4 participants, the regular group rate remains unchanged.

If, after this period, the group still consists of 2 or 3 participants, the previously disclosed private-session rate or surcharge will apply to the remaining participants.

This pricing structure and the rates for group and private sessions will be clearly stated before the workshop is booked.

9.5 Cancellation from 14 days before the workshop, Dutch consumers

For consumers in the Netherlands, cancellations made from 14 calendar days before the workshop are subject to a cancellation charge of 25% of the portion of the booking amount relating to the participant or participants who cancel.

Any deposit already paid may be offset against this amount.

This charge reflects the reserved capacity, preparation of the workshop, materials that have been reserved or purchased and, depending on the selected package, food and drink that have already been planned or purchased.

Where a participant cancels from 14 calendar days before the workshop and the remaining group is consequently reduced to 2 or 3 participants, no additional private-session surcharge will be charged to the remaining participants. Only the applicable cancellation conditions apply to the participant who has cancelled.

Where a participant fails to attend the workshop without notifying us in advance, the full booking amount for that participant may be charged, insofar as this is reasonable in view of the circumstances and the actual loss suffered.

9.6 Cancellation from 14 days before the workshop, Belgian consumers

For consumers whose habitual residence is in Belgium, a fixed cancellation charge is not automatically applied to cancellations made from 14 calendar days before the workshop.

Because capacity has been reserved for the participant and, depending on the selected package, preparations and purchases of materials, food and drink may already have been made, Decorations by Bram may claim compensation for reasonable and demonstrable loss directly resulting from the cancellation, insofar as permitted under applicable Belgian law.

This may include, among other things:

• materials specifically reserved, prepared or purchased for the booking that cannot reasonably be used for another workshop;
• costs already incurred and not recoverable for food, drink or the selected package;
• losses resulting from reserved capacity that can no longer reasonably be allocated to another booking;
• other costs directly related to the cancellation.

Costs saved as a result of the cancellation and any income generated because the released capacity is subsequently used will be deducted.

Any compensation will be determined individually for each cancellation and is therefore not automatically equal to the deposit paid.

Where a participant cancels from 14 calendar days before the workshop and the remaining group is consequently reduced to 2 or 3 participants, no additional private-session surcharge will be charged to the remaining participants.

Where a participant fails to attend without prior notice, the actual loss suffered may be significant and, depending on the circumstances and insofar as permitted by law, may amount to the full booking amount relating to that participant.

9.7 Bookings for multiple participants

Cancellations within a booking for multiple participants are assessed per participant.

Where one or more participants cancel or fail to attend, any cancellation charges, compensation or refunds will be calculated only on the portion of the booking price relating to those participant or participants.

Any amount payable or refundable will be settled proportionally with the lead booker.

A participant may be replaced by another person after prior notification to Decorations by Bram. Where this does not result in additional costs or other disadvantages for Decorations by Bram, no fee will be charged for this change.

9.8 When only one participant remains

Our workshops are designed as a shared experience in which, alongside creating a decoration, spending time together, atmosphere and enjoying food and drinks together are important elements.

For this reason, a workshop will not take place if only one participant ultimately remains.

If it becomes known before the workshop that cancellations have left only one participant, the lead booker may register a replacement participant so that at least two people attend.

If no replacement participant can be found, the remaining participant may choose between:

• attending on another available date; or
• receiving a full refund of the portion of the booking amount relating to their own participation.

If it only becomes apparent at the start of the workshop that, because other participants have failed to attend, only one participant is present, the participant who is present will have the same choice.

The cancellation conditions applicable to participants who cancelled or failed to attend remain applicable in this situation. Any amounts will be settled with the lead booker.

No additional surcharge will be charged to the remaining participant in this situation.

9.9 Special circumstances

In special or unforeseen personal circumstances, we may, at our reasonable discretion, decide to waive all or part of the applicable cancellation conditions.

No general entitlement for other bookings can be derived from such a decision.

9.10 Cancellation or rescheduling by Decorations by Bram

In exceptional circumstances, it may be necessary to reschedule or cancel a workshop, for example due to illness or force majeure.

We will inform participants as soon as possible.

Where Decorations by Bram cancels a workshop, the customer may choose between:

• attending on an alternative date offered by Decorations by Bram; or
• receiving a full refund of the amount paid for the cancelled workshop.

In the event of force majeure, Decorations by Bram is not responsible, insofar as permitted by law, for other costs incurred by the customer, such as travel or accommodation expenses.

This provision does not restrict any rights a consumer may have under mandatory applicable law.

9.11 Allergies, dietary requirements and safety

During workshops, natural materials may be used, including nuts, plants, dried fruits and other natural products.

Depending on the selected package, food and drinks may also be provided during the workshop.

Participants with a relevant food allergy, intolerance or allergy to materials used during the workshop are asked to inform us before the workshop.

We will then let them know whether and how we can accommodate their requirements.

Dietary requirements and special arrangements can only be guaranteed where we have confirmed in advance that we are able to accommodate them.

Participants must follow the instructions regarding use and safety provided during the workshop.

10. Vouchers

Decorations by Bram may issue vouchers from time to time. These vouchers are not sold as commercial gift cards.

A voucher issued by Decorations by Bram:

• has no expiry date;
• can be used for purchases in the Decorations by Bram webshop;
• cannot be exchanged for cash;
• cannot be combined with other discounts, discount codes or promotional offers unless we expressly state otherwise.

Where the purchase price exceeds the available voucher balance, the remaining amount may be paid using an available payment method.

Where a balance remains on the voucher after a purchase, this balance will remain available for a future purchase.

Where a purchase paid wholly or partly with a voucher is validly withdrawn from, the part paid using the voucher will generally be restored as credit on the voucher. Any part paid using another payment method will be refunded through that payment method.

A voucher will never be used as a substitute for a statutory entitlement to a cash refund unless the consumer voluntarily agrees to this.

11. Statutory guarantee and conformity

A product must meet what the consumer may reasonably expect from it on the basis of the agreement.

These Terms and Conditions do not limit consumers’ statutory guarantee rights.

For consumers in the Netherlands, Dutch statutory conformity rules apply. The Netherlands does not have a general fixed statutory guarantee period. What a consumer may reasonably expect from a product depends, among other things, on the nature of the product, its price, the information provided and its reasonably expected lifespan.

For consumers in Belgium, new consumer goods are covered by the statutory guarantee protection provided under applicable Belgian consumer law, including a statutory guarantee period of two years from delivery.

If a product does not conform to the agreement, the customer may contact us at info@decorationsbybram.nl.

We will then assess the appropriate statutory remedy. Depending on the circumstances, this may include repair or replacement free of charge and, where the legal requirements are met, a price reduction or refund.

12. Use, natural ageing and care

Our decorations are intended for decorative use.

Because we use natural materials, these materials may change over time under the influence of light, humidity and environmental conditions. Colours may gradually change or fade, and natural materials may dry further, discolour or change in texture.

To the extent that such changes are consistent with the nature of the natural material used and with the information provided about the product in advance, they do not automatically constitute a defect.

The customer must follow any use and care instructions provided with the product.

Products intended exclusively for indoor use or for use in a dry or covered location must not be exposed for prolonged periods to rain, moisture or other conditions for which they were not designed.

Unless expressly stated otherwise for a particular product:

• our decorations are intended solely for decorative use;
• our decorations are not toys;
• natural materials used in the decorations are not intended for consumption;
• dried and combustible natural materials must be kept away from open flames and strong heat sources.

Damage demonstrably caused by improper use, inadequate care or use contrary to clear product, usage or care instructions does not constitute a defect for which Decorations by Bram is responsible, insofar as permitted by applicable law.

This Article does not limit consumers’ statutory guarantee rights.

13. Liability

Decorations by Bram is liable where and to the extent required under applicable law.

To the extent permitted by law, we are not responsible for damage resulting from:

• using a product for a purpose other than that for which it is intended;
• failure to follow clearly provided use, care or safety instructions;
• normal wear and tear or natural changes consistent with the nature of the product;
• circumstances attributable to the customer.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited under mandatory law.

These Terms and Conditions do not affect statutory rights relating to, among other matters, product safety, personal injury, non-conformity or other damage for which Decorations by Bram is liable under mandatory law.

14. Intellectual property

The Decorations by Bram website and communications contain, among other things, text, designs, photographs, videos, logos, product names and other content.

To the extent that intellectual property rights in these materials belong to Decorations by Bram or our licensors, these materials may not be copied, published, commercially used, modified or otherwise exploited without prior permission, except where permitted by law.

Sharing a link to our website or to our publicly available social media content is permitted.

15. Privacy

We process personal data in accordance with applicable privacy legislation.

More information about the personal data we collect, the purposes for which we use it, with whom data may be shared and the rights available to customers can be found in our Privacy Policy.

Our webshop uses Shopify and other service providers that may be required for, among other things, payments, shipping and technical services. More information can be found in our Privacy Policy.

16. Complaints, applicable law and amendments

16.1 Complaints

If you have a question or are dissatisfied with an order, product or workshop, please contact us at:

info@decorationsbybram.nl

We will handle complaints carefully and aim to resolve them within a reasonable period.

Submitting a complaint does not limit a consumer’s statutory rights.

16.2 Applicable law

Agreements with Decorations by Bram are governed by Dutch law.

Where the customer is a consumer habitually resident in another country and Decorations by Bram directs its commercial activities to that country, this choice of law does not deprive the consumer of the protection provided by mandatory provisions of the law of their country of residence.

This means, among other things, that Belgian consumers retain the mandatory consumer protection rights to which they are entitled under applicable Belgian law.

Disputes will be submitted to the court having jurisdiction under applicable law.

16.3 Invalid provisions

If any provision of these Terms and Conditions is found to be wholly or partly invalid or unenforceable, the remaining provisions will remain in force.

Where possible, the applicable statutory provision and the purpose of the original provision will be used as guidance for the situation concerned.

16.4 Amendments

We may amend these Terms and Conditions from time to time, for example where our services or applicable legislation change.

For an order or booking that has already been concluded, the version of the Terms and Conditions applicable at the time the agreement was concluded will generally continue to apply, unless an amendment is required by law or agreed with the customer.

The current version of these Terms and Conditions is available on our website.

Appendix: Model Withdrawal Form

This form only needs to be completed and returned if you wish to withdraw from an agreement to which the statutory right of withdrawal applies.

You may also inform us in any other unequivocal manner that you wish to exercise your statutory right of withdrawal.

To:

Decorations by Bram
Grazenseweg 6A
4856 BB Strijbeek
The Netherlands
Email: info@decorationsbybram.nl

I/We* hereby give notice that I/we* withdraw from my/our* agreement for the sale of the following goods or the provision of the following service:

....................................................................................

....................................................................................

Order number, if known:

....................................................................................

Ordered on / received on:*

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Name of consumer(s):

....................................................................................

Address of consumer(s):

....................................................................................

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Date:

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Signature of consumer(s), only if this form is submitted on paper:

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* Delete as appropriate.